Urgent Problems & Out of Hours


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Injuries

Patients with minor injuries like small cuts and joint sprains can be treated at:

Weybridge Walk in Centre, tel: 01932 826013

If the injury is more severe or may involve a broken bone then you should attend the local minor injuries unit at:

St Peter's Hospital A+E Depttel: 01932 872000.

Also in the event of poisoning or overdose attend the local A+E.

Urgent Problems during Surgery Hours

If you have an urgent problem during surgery hours call the surgery on 01932 561199.

Urgent cases will always be seen on that day but not necessarily by your own doctor. When requesting an urgent appointment you must be prepared to see the first available Doctor and you may have to wait until the end of surgery to be seen.

Urgent appointments are for genuine emergencies that cannot wait until the following morning. There will only be sufficient time to discuss the one urgent problem with the Doctor.

The receptionist may ask for some details to help the doctor assess the urgency.

How to Get Healthcare Advice & Assistance when the Surgery is Closed


If you have an urgent medical problem outside normal surgery hours (our opening times can be found here), and you need help fast, but it is not life threatening - CALL 111 - Available 24 hours a day, 365 days a year.

NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.